Safety on Teachly

A request carries no way to contact you

When your requirement is sent to a teacher, what they receive is the subject, the level, the area, the budget, the days that suit you and whatever notes you wrote. It carries no name, no phone number and no email address. The same is true of the public jobs board: the card is the request, never the person who posted it.

You decide when a number is exchanged, and with whom

Five teachers can answer your request without any of them being able to call you. You read the replies side by side and choose one. Only then is a number handed over, and only for the teacher you chose — picking one reveals nothing to the other four.

The exchange runs one way. You are shown the number of the teacher you picked. Teachly does not hand your number to a teacher at any point, before or after that — there is no screen anywhere in the product that shows it to them.

A teacher cannot message you out of the blue

There is no chat on Teachly. A teacher who receives your request can send exactly one structured reply: a written message of bounded length and, if they choose to give them, a fee they propose and a schedule they can offer. They cannot send a second one, and they cannot start a conversation with you before you have decided anything.

Your child is data on your account, not a profile

A child on Teachly is a nickname, a level and a syllabus. There is no field for a full name, a photograph, a birthday or a contact detail, so there is nothing of that kind to leak. A child never has an account, never appears in search, and never reaches a teacher's screen as anything more than the level being taught. You can remove a child from your account yourself, on the page where you post a requirement.

Every profile is checked by a person before it appears

A new teaching profile starts as a draft that nobody can find. It becomes visible only after a person here has read it and approved it. A teacher cannot approve themselves: the decision is made from the admin queue and nowhere else, so an unreviewed profile stays a draft no matter what it fills in.

Visibility is continuous rather than a one-off. A profile appears in search and on our public pages only while the account is active and the verification still stands. Withdraw either and the profile leaves every public page at once — one check sits behind all of them, so there is nowhere for a profile to linger.

Documents a teacher uploads stay private

Certificates and identity documents go into private storage that is not readable from the web. They are never rendered on a profile, and a public page cannot even construct a link to one. A reviewer opens a document through a link minted for them that expires within minutes.

A review has to be earned, and it is not signed

A review can only be written after a real connection that you confirmed actually started, and one connection allows exactly one review. That is why there are few reviews here rather than many: nobody can leave one for a teacher they never met.

A teacher can read your scores and your comment, and reply to it once in public, but they are never shown who wrote it.

Three things worth watching yourself

The notes box on a requirement is public. Everything else on the card is a menu choice, but the notes are your own words and they appear on the open jobs board where anyone at all can read them — so please do not put your name, your address, your number or your child's name in there. Nothing stops you, which is exactly why it is worth saying.

Teachly never handles the money. Whatever you agree to pay is settled directly between you and the teacher, so nobody on this site should ever be asking you to pay through Teachly — there is no page here that could take a payment.

Closing a requirement takes it off the public board straight away, and one you leave alone drops off by itself after thirty days.

If something goes wrong

Every teacher profile carries a way to flag it, and so does every reply you receive. A teacher can flag a review written about them the same way. Tell us what happened and it goes into a queue a person works through, oldest first. You need an account to flag something — otherwise we have no way to come back to you and ask.

If we act on it, that teacher stops appearing in search and on every page of this site straight away, and the requests they had not yet answered are closed. What we cannot see is anything that happened off Teachly, so tell us that part too.

You can also just write to us. A person reads that mailbox.

hello@teachly.lk

Teachly is not an emergency service and email is not a fast way to reach help. If a child is in danger or a crime has been committed, contact the police or the relevant Sri Lankan authority directly.